Customer Service Module:
Advanced Email Integration within the Infigra System is a fast way of communicating with customers and offering ecommerce marketing. It supports multiple email accounts. Each account is customizable by a customer service representative's profile.
Live Chat service is powered by Web Chat Service. The Customer Service Team can easily manage incoming chat requests.
Reporting is one of the most powerful areas of the Infigra System. It is essential for ecommerce marketing businesses to keep track of their customers' behavior within the ecommerce site. We help you generate reports for marketing ecommerce on the fly and let you see your ecommerce website inventory and profits in real-time.
Content Management System (CMS):
Your site is 100% customizable. The Infigra ecommerce solution platform is supported by the CMSenabled
Content Management System, which lets you administrate your websites and Infigra Suite Modules at minimum effort.
Real Time Site Activity Monitoring
Behavior Profiler allows you to easily monitor ecommerce website visitors' activity within your ecommerce site and compare activity among your various ecommerce sites in real-time. This tool reveals visitor information for each user, such as IP addresses, the number of sessions opened in the past, the number and names of pages visited, and the time spent on the website. You are also able to see what search terms visitors used to find your ecommerce websites so you know what your visitors are looking for. This information is paramount in marketing for ecommerce.